
FAQ
Q1: Are your PLC and DCS modules original brand‑new?
A: Most of our industrial control spare parts are original brand‑new or genuine surplus stock. Every unit will be fully inspected before shipment, and relevant supporting documents can be provided upon customer request.
Q2: What is the warranty term for automation spare parts?
A: We offer 12‑month standard warranty for most in‑stock items. This warranty covers product quality defects, while man‑made damage and wrong installation are not within the warranty scope.
Q3: Can you quote for models not shown on your website?
A: Yes, please send us the exact part number. We will check stock status and provide formal quotation even if the model is not displayed on our official website.
Q4: Which international shipping options do you support?
A: We support DHL, FedEx, UPS and air freight service. We will recommend the most suitable shipping solution according to your destination, weight and delivery time requirements.
A: We can supply basic installation and parameter reference guidance. For on‑site debugging and deep programming work, further separate consultation will be needed.
Q6: What is your delivery time?
A: If the goods are in stock, it usually takes 2-3 business days. If the quantity is large, it will take 5-7 business days after receiving payment.
Q7: What about your shipped package?
A: Most of our products are shipped with the original factory packaging, which includes our professional bubble wrap protective packaging to keep global shipping DAMA-free.
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